Last Amended: November 14, 2025

1. Introduction

Palmers Heating & Bathrooms (“we”, “our”, “us”) provides heating, plumbing, bathroom installation, and related services. These Terms & Conditions govern your use of our website and outline the basis upon which we supply our services.

2. Website Use

• The content on our website is for general information only and may change without notice.
• You agree not to misuse our website or attempt to gain unauthorised access to any part of it.
• We make every effort to ensure the website is accurate and up-to-date but cannot guarantee completeness or error-free content.

3. Service Estimates & Quotations

• Any quotations provided, whether via the website, email, or in person, are valid for 30 days unless stated otherwise.
• All quotes are subject to a site survey. If unforeseen issues arise, we reserve the right to revise the quotation accordingly.
• Acceptance of a quote constitutes acceptance of these Terms & Conditions.

4. Booking & Appointments

• Appointments are offered subject to availability.
• You are responsible for ensuring safe, unobstructed access to the property.
• Missed appointments may be subject to a call-out charge.

5. Payments

• Payment terms will be outlined on your quotation or invoice.
• Deposits may be required for bathroom installations, large projects, or material orders.
• Final payment is due upon completion unless arranged otherwise.
• Failure to make payment may result in additional charges or legal action.

6. Cancellations

• You may cancel or reschedule appointments by providing reasonable notice (minimum 24 hours where possible).
• Cancellation of major works after materials have been ordered may incur charges for restocking or labour already undertaken.

7. Warranty & Guarantees

• Workmanship is guaranteed for 12 months unless stated otherwise.
• Manufacturer warranties apply to products and materials supplied.
• Guarantees may be voided if equipment is misused, tampered with, or serviced by another provider.

8. Liability

• We are not liable for losses arising from circumstances beyond our control, including but not limited to weather, supply chain issues, or delays caused by third parties.
• We are not responsible for pre-existing faults or issues discovered during work.
• Nothing in these terms limits our liability for death or personal injury caused by negligence.

9. Access, Safety & Property

• You agree to take reasonable steps to ensure our engineers can work safely on your premises.
• We will take care to protect your property during works, but minor cosmetic damage may be unavoidable.

10. Materials & Parts

• All materials supplied remain the property of Palmers Heating & Bathrooms until paid in full.
• If specific items are requested by the customer, we cannot guarantee availability or delivery times.

11. User Data & Privacy

Please refer to our Privacy Policy for details on how we process and protect your personal information.

12. Third-Party Links

Our website may contain links to external websites. We have no control over their content and do not accept responsibility for any loss or damage arising from your use of them.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the website signifies your acceptance of any amendments.

14. Contact Us

If you have questions about these Terms & Conditions, please contact us