Last Amended: November 14, 2025

This Privacy Policy explains how Palmers Heating & Bathrooms (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or our services.
We are committed to respecting your privacy and complying with applicable data protection laws in the UK, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

Palmers Heating & Bathrooms provides heating, plumbing and bathroom installation services.
If you have any questions about this policy or how we handle your data, please contact us:

Palmers Heating & Bathrooms
📞 07958 772 710
📧 Palmersheating@outlook.com

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Contact details: name, address, email address, phone number.
• Service information: property address, details of the work requested or completed, access instructions.
• Communication data: emails, messages, and any information you provide when you contact us.
• Billing & payment data: invoice details, limited payment information (processed via secure third parties where applicable).
• Website usage data: IP address, browser type, pages visited, and other technical data collected via cookies or similar technologies.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and manage our heating, plumbing and bathroom services.
• To arrange site visits, appointments and installations.
• To communicate with you regarding enquiries, quotes, bookings, and aftercare.
• To issue invoices, process payments and manage our accounts.
• To improve our website, services and customer experience.
• To comply with legal and regulatory obligations.

4. Legal Bases for Processing

We process your personal data on the following legal grounds:

• Contract: where processing is necessary to provide a quote, perform a service, or fulfil a contract with you.
• Legitimate interests: for running and improving our business, handling enquiries, and maintaining customer relationships.
• Legal obligation: where we must retain records for tax, accounting or regulatory purposes.
• Consent: where required (for example, for certain marketing communications). You can withdraw consent at any time.

5. How We Share Your Data

We do not sell your personal data. We may share it with:

• Trusted contractors or engineers working on our behalf to complete your job.
• Payment processors and banks to handle payments.
• Professional advisors such as accountants or legal advisors.
• IT, hosting or website service providers who support our business systems.
• Authorities or regulators where required by law.

All third parties are required to keep your data secure and use it only for the purposes we specify.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.
In many cases, this will be up to 6 years after the end of our relationship for tax and record-keeping purposes.

7. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve functionality and analyse usage.
Cookies are small files stored on your device. You can adjust your browser settings to refuse some or all cookies, but this may affect how the website functions.

For more information, please refer to our Cookie Policy (if available) or contact us using the details above.

8. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction.
While we strive to protect your information, no method of transmission or storage is completely secure.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict our processing of your data in certain situations.
• Request the transfer of your data to you or another provider (data portability) where applicable.
• Withdraw consent where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details in Section 1. We may need to verify your identity before responding to your request.

10. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK data protection authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to read the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website or services after any changes indicates your acceptance of the updated policy.